Support of OpenSSO enterprise

Bert Van Beeck :

You get opensso express support when you have the opensso enterprise licence.

Opensso express is more than just the community support.
It's the same support you get from the commercial version (you are able to call sun support for help, etc ...) - which you can not in the pure opensource mode.
The only difference with the enterprise support is that you can not get hot patches to install on top of your express build, for that you need to wait till the next stable express build and deploy the new version.
(this is now easy as it is a full .war file).

Enterprise support means sun makes hot patches and makes those available immediatly. We can not make hot stable patches on a product that is still evolving, but we can help out with questions and issues.

so in a nutshell:

opensso community : only irc, mailinglists, blogs, everything you can find on the internet
opensso express : same as community + the ability to call sun for support for particular "express builds" of opensso
opensso enterprise : same as express + the availability of hot patches

The main difference is that you now get support for a product in development,
which is a huge difference than it was before.

It allows companies that wanna have the latest and best features from an express build (release very regularly) to still have a form of support and indemnification, whereas with the enterprise version they need to wait for it to release.

Rudy :

"You get opensso express support when you have the opensso enterprise licence."
so express support means having an enterprise license... you cannot buy express support apart...

more at Sun OpenSSO Express - wikis.sun.com

-Rudy-